PRIVACY POLICY

Privacy Policy

Introduction

Air Design Air Conditioning & Heating (“We”, “Us”, “Our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and share personal information when you visit our website, contact us, or request heating and air conditioning services.

This policy also describes your privacy rights and how U.S. law applies to your personal information.

  1. Purpose of this privacy policy

This privacy policy aims to provide clear information on:

  • What personal information we collect
  • How we use your personal information
  • Who we share your personal information with (if applicable)
  • How we handle SMS/text messaging consent
  • How to contact us and exercise privacy-related requests
  1. The data we collect about you

We may collect, use, store different kinds of personal data about you, which we group as follows:

  • Contact Data
  • Name
  • Email address
  • Phone number
  • Mailing address / service address (if provided)
  • HVAC Service & System Information
  • Information you provide related to your heating and air conditioning system
  • Diagnostic and service details
  • Information related to repairs, installations, and tune-ups
  • Agreement Information (if applicable)
  • Signatures for non-coverage agreements, when relevant to a given case
  • Payment/Receipt Information (if applicable)
  • When you pay for services using a credit or debit card, we may use Clover to provide online receipts. Clover processes payments and may receive limited identity/contact details (such as your name, email, and phone number) for online receipt delivery only. We do not store your payment card details.
  1. How is your personal information collected?

We collect personal information in the following ways:

  • Direct interactions. You may provide personal information by filling out forms on our website, requesting service, or corresponding with us by phone, email, or otherwise.
  • Service interactions. When you request HVAC repairs, installations, or tune-ups, you provide information related to your system and service needs. We also collect information on your system as part of the diagnostic process of our visits.
  • Home warranty company referrals (where applicable). Many services are arranged through home warranty companies. In these cases, the home warranty company may share limited personal information about you with us so we can perform the requested HVAC service.
  • If you make a payment by card, Clover may collect limited personal information to deliver receipts online.
  1. How is your personal information used?

We will only use your personal information when the law allows us. Most commonly, we use your information to:

  • Provide HVAC repairs, installations, and tune-ups
  • Communicate with you about your service request and scheduling
  • Maintain records related to diagnoses and service performed
  • Deliver payment receipts
  • Comply with legal and regulatory obligations
  • Maintain operational and customer service needs related to your request
  • Marketing and Promotional Messages. If you request information from us and you have not opted out of receiving marketing communications, we may send you marketing/promotional messages. You can opt out at any time (see “Your choices” below).

Your choices

You may stop receiving marketing messages by following any unsubscribe instructions included in the message or by contacting us directly.

  1. Who personal information is shared with

We do not sell your personal information for any purpose.

We share personal information with the following categories of parties only as needed:

Service Providers / Processors

  • Clover (payments provider / receipt delivery): Clover requires limited information (such as your name, email, and phone number) solely to deliver online receipts for the payments you make. Clover does not store payment card details on our behalf for use by others; payment card details are not saved by us.

Other sharing

We may disclose personal information if required to do so by law or to protect our rights.

  1. SMS Consent

If you provide your phone number for SMS/text messaging communication, SMS consent is not shared with third parties.

For clarity: “SMS consent is not shared with third parties.”

Any phone numbers collected for SMS consent are used only to contact you for SMS/text messaging related to your request and/or communications from us, and are not disclosed to other companies.

  1. Data Security

We have put in place appropriate security measures designed to help prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

  1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes we collected it for, including:

  • Providing HVAC services (and maintaining related records)
  • Fulfilling any payment/receipt and operational needs
  • Satisfying any legal, accounting, or reporting requirements
  1. Your Legal Rights (US)

Depending on your state, you may have rights concerning your personal information, such as:

  • The right to request access to certain personal information
  • The right to request correction of inaccurate personal information
  • The right to request deletion (where applicable)
  • The right to opt out of certain processing/sharing (where applicable)
  • The right to withdraw consent (where applicable)

To exercise your rights, contact us using the details below.

  1. Changes to this Privacy Policy

This version was last updated: May 14, 2026.

We may update this policy from time to time. When we do, we will update the “Last Updated” date.

  1. Contact Details

For further information about this privacy policy or to request access, correction, deletion, or other privacy rights, contact:

Email: airdesign56@bellsouth.net
Phone: 770-483-8402
Mailing Address: 1920 Jessie Ct NW, Conyers, GA 30012